Bug reports

Please report bugs or technical issues here in English with as many details as possible. If your issue is already listed, upvote it. For ELO refunds contact customer support. To report cheaters, visit the user’s profile page. Thank you!
Lost GeoGuessr Daily Challenge streak, streak freeze did not work.
Hi, I have just lost my 38-day streak in the daily challenge! The streak freeze did not work, even though it was showing as available. I have never used a streak freeze before, and it clearly says that you can use a streak freeze once per week. I describe the details below. I really enjoy playing GeoGuessr and I play it often—it gives me a lot of satisfaction. I live in Poland, and the daily challenge resets at 2:00 AM local time. I am a night owl, and I was very busy—I was writing a speech for a high school graduation ceremony from 9:00 PM until 2:00 AM. I planned to complete the daily challenge right after finishing the speech. Two minutes past 2:00 AM, I realized that the time had just run out! I was literally about 5 minutes short of completing the daily challenge, and I would have kept my streak. Even though I missed it, the streak freeze did not protect my streak! My subscription is "GeoGuessr Unlimited Yearly". It states that the streak freeze is included in my subscription. I know that other players have streaks of several hundred days in the daily challenge, but my 38-day streak still means a lot to me. I feel very upset because I put a lot of effort into maintaining this streak for over a month! It would be great if I could recover my streak. I would like to complete the challenge that I missed. Please, help me fix this somehow! It really matters to me! I believe you can help me! Kindly, I sincerely ask for your assistance. Here is a link to my profile, in case it is needed. https://www.geoguessr.com/user/62bd4845731203d7161bf9cd Thank you!
1
·
Daily Challenge
·
complete
Load More