Unable to submit guess
complete
DrHowardBannister
I was playing a duel and got no notice that my opponent had guessed and was unable to make my guess. I put the pin down and pressed guess repeatedly and nothing happened. I refreshed and found that the duel was over and I had lost. I never got a chance in either of the last two rounds. Duel: https://www.geoguessr.com/duels/68f8f1747daed786e5b2322b/replay?round=4
L
Lennin
marked this post as
complete
Hi, Thank you for reaching out. We’re sorry to hear that you experienced this!
We have refunded the Elo points in this case.
We believe this issue is due to clock drift. This means that your devices time is out of sync with the internet time for your region, which can cause this issue to occur.
You can check the troubleshooting tips below to solve this issue:
https://geoguessr.zendesk.com/hc/en-us/articles/360018253177-Troubleshooting-for-common-issues
If you’re still experiencing, please go through the customer support form on our website instead as this is the quickest way for us to assist with this specific issue: https://www.geoguessr.com/support/help-center
Thank you !
/ Di