Technical Issues (Black panoramas, failed to load panorama, guessing map not loading properly etc) - Chrome 148 and 149 joint card
complete
Filip
updated the status to
complete
Hi everyone,
I wanted to provide an update regarding the recently reported issues involving black screens, failed-to-load panoramas, guessing map issues and Street View loading problems.
Following our investigation with Google, it appears that at least some of the reported issues were related to an external dependency that has since been addressed. As a result, we expect many affected users to no longer experience these problems and are therefore closing this report.
Please note that even after updating Chrome to the latest version, it may take some time before the fix fully takes effect, as browser-side updates and configuration changes can be rolled out gradually.
However, if you are still encountering black screens, missing panoramas, map loading issues, or similar symptoms after updating your browser and allowing some time for the changes to propagate, please create a new report and include as much of the following information as possible:
* Device type
* Operating system and version
* Browser and browser version
* Screen recording of the issue
* Link to a game summary/replay where the issue occurred
* Whether the issue occurs in all game modes or only specific modes
* Any browser extensions, scripts, or plugins in use
Please note that similar symptoms can sometimes have different underlying causes. If you continue to experience issues, the additional information above will help us determine whether there is a separate problem that still needs investigation.
Thank you to everyone who provided reports, screen recordings and information on browser version etc!
Cartographer
Hi Filip! Thanks for your and the team's efforts. Just would like to drop in and tell you that I experience the same black screens and stuttering on the latest Firefox browser as on Chrome/Chromium-based browsers. The game is barely playable in any multiplayer mode. The moment I start a duel, my gpu (m1 mac pro 32gb ram) goes nuclear but if I start a solo game on a classic or community map, there are no issues at all.
Filip
updated the status to
under review
Filip
Merged in a post:
Game crashed during daily challenge
ChronosC
On the last round of todays daily challenge the game randomly crashed after moving a few panos, told me "failed to load pano, this round will count as 0 points for everyone" and ended the game. But looking at the leaderboard this definitly didn't happen to everyone and i feel a bit robbed of the possibility of getting a gold medal bc the round seemed pretty easily gettable lol
Replay (Round 5): https://www.geoguessr.com/game/AMAN53ejm4rqqS9C/replay
Filip
Merged in a post:
Map does not update
TimBa
Sometimes when you bring up the map to guess it glitches and the map doesn't update when you zoom in and out. You don't see any details, no names, no outlining, no roads. The glitch seems to be connected to the movement arrows. It is when I click them after having used either "return to start" or "go back to previous spot" that the glitch happens. This has occurred multiple times in duels (reloading the page does not work, it makes it worse).
Photo Viewer
View photos in a modal
Filip
Merged in a post:
Bugs everywhere
FoggyLake130
There are some bugs from time to time but it has been notably worse these days.
In just a few days, I've experienced a lot of different bugs listed below,
The first one is the worse as it costed the game,
- Black screen when loading into the round, tried refreshing and closing browser and rejoin, still black screen. Also experienced white screen in another game but closed browser and rejoin fixed the round (refresh didn't work).
- White screen of the map so I have no idea where to plonk even if i know the location, sometimes it flashes the full map when zoomed completely out, but instantly white when zoomed in, forcing me to plonk with my map completely zoomed out.
- Able to zoom in the map but only up to a certain point where larger cities are still visible but smaller town names are all not shown, its like all the town names suddenly disappear with a blank map.
- Daily challenge, panorama view cannot load so everyone gets 0 pts, I've seen many others talk about this so I'm not going more into any details, I believe you guys are extremely aware about it.
- Recently entered a round where both opponents spam 7-8 emotes per 3 seconds (played around 8-10 rounds so its quite a long game) until the end of the game seems very sus as it feels very robotic and non human action, almost feels like scripts by the players, but it could also be technical visual bugs on Geogeussr that made this happen, so I decided to mention it here and let u guys investigate on that.
Other bugs that I've experienced constantly for quite a long time,
- Fast moving with space bar and then the fast moving stops, black screen, then return back to that location(not spawn point), black screen, return to location, and goes in a loop, its like there a black screen barrier preventing me to move forward.
Played the daily mission to win 3 duels today, just to end up having to either refresh or close browser and rejoin for about 10 times. Usually I understand when bugs happen once in a while but has recently got drastically worse these days. Tried to be as descriptive as possible and hope the bugs are identified and fixed asap.
I am using fibre-optic broadband network in one of the fastest internet speeds available in the world (Top 5 in the world I just checked), so it more unlikely that it is an internet issue on my side.
Filip
Merged in a post:
Vvery slow image loading
DoctorNeuron
VERY slow image loading and black screen. For weeks the images take 15 seconds to load and I just keeping losing the matches because of that. Sometimes I also have black screen. It is not my PC because my husband plays with me and has the same issue. I talked with other players playing from different places and this is also happening. When this is going to be addressed please? It has been literally IMPOSSIBLE to play like this.
Filip
Merged in a post:
Lag / black screen / freezing screen when playing any type of multiplayer
Cartographer
- continuous black or half-loaded blurred screens
- lagging navigation, or not even able to navigate because when I click on a piece of road the screen won't move
- often instead of the pointing arrow I see a white-ish rectangle that makes it impossible to click on a road further, until I use arrow keys to navigate
- gpu running at 100% like crazy
And other similar issues constantly happen when I play any type of multiplayer. The moment I start a duel, my gpu goes nuclear but if I start a solo game on a classic or community map, there are no issues at all. I am losing entire matches because half the time I don't see anything and have to pick countries blind.
Does anyone experience issues during multiplayer only? I have a fast and reliable ethernet connection, I use a mac m1 pro with vivaldi browser, I have tried out chrome, safari, too, but the situation is basically the same.
Filip
Merged in a post:
4 bugs making rounds unplayable
Leon Kornberg
first bug: Just played the daily challenge and after round 1 every other round it said the panorama could not be loaded and i get 0 points. i was in second round in finland when that happend first. second bug/bugs: on multiplayer rounds i often get blackscreens on mobile and on macbook, also 3rd bug the map ist not loading correctly when i want to make my pin. both of the last two bugs happend very frequently the last days, even with very good connection, together or seperate from each other. reloading with f5 and relogging into the game does sometimes make it better but very often it still wont load the map correctly or the screen. also fourth bug is on mobile, it happens very often that the warning countdown timer doesnt start when the enemy makes its guess but the warning sound will start when the round is over so i dont know if the enemy has guessed or not and if the timer is ticking. if i dont have a pin then i will just lose with 0 points. everything happening in multiplayer, first bug was in daily challenge.
Filip
Merged in a post:
Minimap not loading properly
Maks
Hello. Since recently (a week or two), the minimap doesn't load completely. When I zoom in, new locations and roads do not load - only the biggest ones are visible (those that were visible before zooming). Please watch the attached recording.
Filip
Merged in a post:
Failed to load panorama on multiple daily challenges
Mcshkaff
For the last week, I've been getting "failed to load panorama" which forced me to skip rounds on daily challenges. Happened today, on the 30th and 27th (not a single round loaded) and 23d of May.
I'm using the latest google chrome on Mac Tahoe 26.3.1. I tried re-loading the browser and the system, this didn't help. Once I get this "failed to load panorama screen", I can't do anything but skip the round (which obviously loads for other players).
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