I started a GeoGuessr match.

The game kept loading and did not place me into the round visually.

I stayed in the lobby waiting to be put into the game.

Later I realized that the match was already running and I had been inside it the whole time without being able to play.

I lost the match because I never got into the game.

I refreshed the page and started a new match.

The exact same issue happened again and I lost another match.

I restarted my browser and then my entire computer.

I joined another match, but again I was not placed into the game while the match was running.

I switched to a different browser, but I still could not rejoin or play the match. What I expected to happen:

I expected the match to load properly and allow me to play normally when starting a game.

What actually happened:

The match did not load visually, even though I was already counted as being in the game. This caused automatic losses without any possibility to play.

Additional information:

Because of this issue, I lost a total of 50 Elo.

Unfortunately, I do not have recordings or screenshots, as the issue happened unexpectedly during live matches. I would appreciate it if you could look into this issue and let me know if anything can be done regarding the lost Elo.

Thank you for your time and support.