Incorrect Ranked Loss Due to Simultaneous Unplayable Duel
complete
ArthurL
Hello,
I encountered an issue while playing Duel mode on November 8. At some point during the day, I started a match, and afterward I noticed that I had received an additional loss. It appears that when I launched the match, the game placed me into two simultaneous duels. One of them was unplayable for me (I have the link to this match : https://www.geoguessr.com/duels/690f7710a2a59dbf7e4a4ae8/replay?player=638f50a9fb639f2a9294d999&round=1&step=0), which resulted in a loss.
Because of this bug, I lost 18 rating points.
For reference, I was streaming on Twitch at the time, and here is the moment (https://www.twitch.tv/videos/2613330507).
Thank you.
M
Marcus
marked this post as
complete
Hey!
I have refunded you for the Elo loss. Should this issue persist please let us know.
In the meantime please read this article to see if anything here can help improve/resolve the issue. https://geoguessr.zendesk.com/hc/en-us/articles/360018253177-Troubleshooting-for-common-issues
ArthurL
Marcus Thx!