Geoguessr stole me 35€ without any answer
complete
kyat
When I got to the Steam Edition, I paid a 30€ annual plan to access to ranked games, I was able to play ranked duels in 1vs1.
But still on Steam, Geoguessr made me a new paywall of 35€ to access 2vs2 team rankeds duels, I finally said to myself "okay f**k it, lets go for it" because im bored of 1vs1. The problem is that you made me pay access somthing that I never got, even after paying it still doesn't work.
On the web version if you pay for the Pro Unlimited, 35€ value, it offer you a free access to steam, 30€ value. But if you start to pay 30€ for steam access, and you pays the 35€ for pro unlimited from steam, what you pay for doesn't work and it dosent give you a web version access.
In result :
On the Web version you pay once for 2 services.
On the Steam version you pay twice for 1 single service
And you make Steam users pay directly without Steam Wallet, which look only fraud.
I sent some emails tickets, you never answer
I made a bug report you reply to every report on the week except mine.
I had to accept my 35€ disappeared into the void
M
Marcus
marked this post as
complete
We have investigated the issue and found out what was causing some of your issues. A member of the support team has reached out to you on the contact email you provided in a previous support ticket. You can continue the conversation there!
M
Marcus
Hey kyat I merged your two posts together and I am looking into it now. I can see on our support tickets that we did respond to you but the replies did not reach you due to an error. The email associated with your account is not a valid email.
Also I can see that you have the Steam Pass and also a Yearly Unlimited subscription on this account, but If I understand you correctly this is an account you created through Steam ( you used your steam account when first opening the game and did not link an
existing GeoGuessr account)
Did you purchase both the Steam Pass and the other subscription through Steam? As the Unlimited subscription is a web subscription and should only be purchasable through the web version of the game.
M
Marcus
Merged in a post:
The game is full glitched on Steam
kyat
I had to reinstall the game several times for the paywall to disappear after paying. The duel team finds players and adds them at friendlist but it impossible to start the games. I cannot remove these players from my friendlist, send to them messages. This shows the message "your friends list is empty" despite at same time the friendlist is full, the interface have a lot of errors and crash. There is almost nothing that works.
I bought the unlimited pro for Multiplayer but i cant use it. I never had a web version account, im new player from the Steam one.
I have a decent PC ive never had such problems with any other Steam games. It also first time that a Steam game ask me credit card without paying through a Steam wallet. I cant set password/email from Steam to connect to web version despite i got unlimited pro, which should have allowed your web version. I hope to be refund soon.
kyat
I sent 2 tickets to support the last month + this report, I never received answer by mail despite having lost 30€ in the void.
That's literally stealing.