Game freezing and guesses not registering even though they were recorded and opponents saw them
under review
highoncommunism
Guessed and the green button to guess froze trying to "load" and the guess never happened. It happened both that I guessed before the other player and they said they could see my guess when they went into spectator's mode but then when the round was over it was as if I never guessed, sometimes I guessed after they guessed, much before the timer was over, they said they saw me guess but again, when the round was over it was as if I never guessed. Basically my guess wasn't being registered and this was happening almost every game, sometimes twice on the same game but not there is not a consistent way to reproduce it.
I did try to refresh the page and rejoin the duel but it didn't help, it kept happening even after restarting my computer. I'm running Windows 11, Google Chrome 155.
I'm still reporting it because I think if my guess "reached" the opponent then it should have been registered (aka not a network issue) and it's not the usual google api being laggy, or guessing on the last second and it didn't register type of issue.
All the games where I experienced this bug happened on the 27/10/2026. I would like to get back the amount of elo that I lost on that day (it was close to 100 elo) and ideally of course a proper fix: if the coordinates of my guess reached the opponent and are visible in the replay then the guess should definitely have been registered.
I've been a player for a long time, I love this game and have invested a lot of time on it, I went to the World Cup finals in Copenhagen last year and I love the community. But something like this happening is very very frustrating and demotivating.
Rounds where the bug happened: (just examples, it happened in many more games)
Also, I tried to report all the rounds where this bug happened but I don't think I was even able to report a third of them since I started getting a "You've reported to many rounds recently" error.
Thank you, I hope I can hear from you soon,
David Pereira
Filip
updated the status to
under review
Thanks for reporting!
If you are experiencing this many games where the guesses arent registering I would recommend trying some troubleshooting as per - https://geoguessr.freshdesk.com/support/solutions/articles/206000056716-troubleshooting-for-common-issues
If it still happens after that can you come back with the following:
- Device Type (e.g., Desktop, Laptop, Tablet, Mobile):
- Operating System & Versions (e.g., Windows, macOS, Linux, iOS, Android):
- Browser Type & Version (e.g., Chrome 120, Firefox 115, Edge 105):
- Screen Resolution:
- Graphics Card (if known):
- Any browser extensions/scripts/plugins that are enabled:
- Screenrecording of the problem your are encountering (if possible)
Thank you!
highoncommunism
Today it happened again, only one round so far, out of many played, trying to get back the elo I lost yesterday due to this bug. It looks like there is a disconnect on the last second? Or at least the replay only shows until there is one second left on the timer: (but the pin was placed much earlier)