Thank you for reaching out to us and my deepest apologies for getting back to you so late.

We are currently having high volume of inquiries and I hope that I would be able to assist you better this time.

Do you still experience this issue?

I would recommend trying some troubleshooting as per - https://geoguessr.zendesk.com/hc/en-us/articles/360018253177-Common-fixes-for-game-issues

In case of further issues send a screen recording to https://www.geoguessr.com/support/help-center