ELO Ruined, 78 lost matches w/o knowing
complete
guesso
Finished a game, made a clip of it after the match was over, then without my knowledge it put me into 78 consecutive ranked duels games, tanking my ELO. When I booted up a match today, it said "Rejoin" instead of "Play".
L
Lennin
Hi there,
Thank you for your patience and for taking the time to report this issue. Our dev team is actively working to resolve it, and your input would be very helpful.
Could you please provide the following details:
When did the issue first start?
Were you playing a specific game mode when it occurred?
Did it begin after a recent game update?
please note that all necessary information is needed for us to understand and know the root cause of this and any information you have that you think started this issue would be a great help.
L
Lennin
Merged in a post:
Duels playing whilst I was AFK
SparklingIsland849
Like a lot of people my account played 9 duels whilst i was AFK. I lost so many points and really tempted to give up and cancel my subscription
L
Lennin
Merged in a post:
50/50 not working in BR
Yerendi
When I select 50/50 and answer correctly it does not register answer - it happend in my 2 previous games and costs me victory. It happens when I select proper answer before first 15 s finishes.
L
Lennin
Merged in a post:
session problem
Berker Y.
Even though I changed my password and logged out everywhere, someone is still playing games on my account. At first, I thought this was a security vulnerability on my part. However, I now think it's caused by Geogussr. Maybe there are issues with the session ID or session security. Perhaps they are seeing two different users in the same session. I have a ticket that is about two months old, and you are not responding.
L
Lennin
marked this post as
complete
Hello, this issue should now be fixed.
If you are still waiting for your ELOs to be refunded, please note that the support team is going through them one by one.
Sleigh_Queen
Im on level 17
L
Lennin
marked this post as
in progress
GlobalOtter
I believe that it is a hacker, not a bug, have you dug deeper, have you played against 5 or 10 different players, if not, it is one of the weirdest bugs ever.
JustGeoJoe85
I've had the same thing happen to me overnight, 28/4-29/4. Lost somewhere in the region of 65 consecutive games as can't remember exactly what my previous record was
L
Lennin
Hi there,
Thank you for your patience and for taking the time to report this issue. Our dev team is actively working to resolve it, and your input would be very helpful.
Could you please provide the following details:
When did the issue first start?
Were you playing a specific game mode when it occurred?
Did it begin after a recent game update?
please note that all necessary information is needed for us to understand and know the root cause of this and any information you have that you think started this issue would be a great help.
Kevin10
Lennin For me, the issue started and ended on one day itself - 25th April. This happened between 2 PM and 5 PM IST. I was playing Multiplayer Duels when it happened (normal, not turbo). I am unaware if it began after an update - I play the game on my laptop.
richi.maglia
Lennin For me, it started 22nd April. The day before I've played some games and the following morning when I opened the game I was 137 rating (from about 1000) and soon after some other games were played without me knowing till 99 elo. I think this is related to a bug with the new turbo mode, as I've been playing it since its release.
L
Lennin
richi.maglia Kevin10 thank you for the additional information. If find more you think related to this error, please let us know. I have forwarded this to the team to see anything makes sense on the back end. We appreciate this!
Kosbop
Lennin is there a way we can have our elo back ? I mean it's really frustrating to lose like 100+ elo points just like that. I made a bug report and got no answer. I lost motivation to play and people will just stop playing if these bugs are still happening with no elo/rank refund or annual subscription refund
NaughtyAunty
Lennin I first noticed the issue April 26th, I was on my computer during the afternoon not playing geoguessr but with the tab open in another window. I closed my computer at around 5pm local time (eastern standard time) and returned to it to check geoguessr at around 11pm local time (I believe weekly reset was 8pm on the 26th). This is when I noticed I was in a solo duels game already even though I had just opened my computer. After checking my history, I noticed that there were almost 30 games that happened while I was not playing, including 1 on the night of the 25th (I was playing solo duels on the night of the 25th but the last game in the log from the 25th shows I was not guessing, just like the games when my computer was off on the 26th) and throughout the 26th. There were only 3 games that had been played since reset and given it had been 3 hours since reset occurred, it seems the games did not occur in immediate succession. I cannot see when all of the other games occurred during the 26th all I know is there were 3 that occurred post-reset. From what I can see the games were all in Solo Duels. I do not know if there were any updates deployed on the 25th/26th. Based on this I would assume the "ghost games" began soon after I stopped playing on the night of 25th (also given the first "ghost game" was against the same person I had played in my last real game on the night of the 25th). I cannot say for certain if any of the games were played while I was on my computer on a different window on the 26th or only when it was off, but if you can see the exact times of these games, you may be able to make that determination.
JustGeoJoe85
Lennin - I played multiplayer duels yesterday as normal. Probably up to 9pm BST. At that point I had played around 10 duels (can't remember exactly). On stopping last night and shutting down my laptop at some point between then and this morning another 65 or duels have been played (I have timestamps of the duels for both yesterday evening and into this morning - all UK times). I have been playing multiplayer duels, all modes turned on and not using turbo setting.
GlobalOtter
I'll tell you one thing Lennin , you better figure this out soon, before the season is over so every one gets proper trophy.
Kosbop
Lennin I mean, multiple users let you know what happened by now (it started like 2 weeks ago!) . Just fucking do something about it now!
JustGeoJoe85
Has anyone had their ELO refunded yet? I'be been 9 days since raising a ticket and 8 days since last contact from GeoGuessr
richi.maglia
How log will it take to solve the problem??? It's been 5 days now and have got no response nor elo refund... Also, the weekly season has finished and I've got deranked 'cause I haven't played a single ranked games, as I was waiting for the problem to be solved. Elo and rank should get back...
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