Thanks for reaching out. Sorry to hear you are having issues.

Before anything else please make sure you have looked at our trouble shooting to see if this helps solve the problem you have encountered.

If this does not resolve your issue, so that we can help you as best as possible we need the following information from you.

Is the issue repeatable? Yes/No?

Please also provide us with the following technical specifications:

* Device Type (e.g., Desktop, Laptop, Tablet, Mobile):

* Operating System & Versions (e.g., Windows, macOS, Linux, iOS, Android):

* Browser Type & Version (e.g., Chrome 120, Firefox 115, Edge 105):

* Screen Resolution:

* Graphics Card (if known):

* Any browser extensions/scripts/plugins that are enabled:

Please also upload any screenshots or screen recordings that can help illustrate the issue.