Does it work if you try some troubleshooting - https://geoguessr.zendesk.com/hc/en-us/articles/360018253177-Common-fixes-for-game-issues ?

For further issues experience, kindly let us know and if this is a repetitive behavior. We apologize for the long wait due to high volume of inquiries we're receiving at the moment. 

You can also contact support at: https://www.geoguessr.com/support/help-center and provide more information