Cannot place a guess, whole game freezes
under review
Alex McFreezer lad
Hello,
I'd like to report a recurring issue where the game completely freezes when I zoom in on the map to place a guess. Once it happens, I can't interact with the map or place a guess, making the game unplayable.
This has happened in Ranked Duels at least three or four times in the past (which two I reported today) and once again today in the Daily Challenge (it also happened once before). It has occurred on two different computers using different browsers (Chrome and Brave/Supermium), so I don't believe it's an issue with my setup.
The only way to get the game working again is to perform a full restart of my computer. By the time I reload the game, I've already lost the Ranked Duel or timed out in the Daily Challenge.
I'm attaching 3 examples: the two I found from a Ranked Duels and one from today's Daily Challenge. In the Daily Challenge replay, only the last 40 seconds are visible because the freeze happened at the very start of the third location, right after I zoomed in on the map and I was able to restart the computer with 40 seconds left.
At first I thought this was just a problem on my end, so I didn't bother to report at the time. However, since it's happened multiple times on different computers and browsers, I wanted to report it before it affects more games.
I'd appreciate it if you could investigate this.
Examples
Duels:
Daily challenge:
Thank you,
Aleksander
RandomPlayer
Same issue with me - even in Team Duells...
Filip
updated the status to
under review
Thanks for reporting! Can you provide more information with your setup as well as what map type you have selected in settings (Vector or Raster)?
As well as if any troubleshooting in this article helps - https://geoguessr.freshdesk.com/support/solutions/articles/206000056716-troubleshooting-for-common-issues ?
Alex McFreezer lad
Filip I always play ranked on raster. On both computers I use Windows 10, on stationary I use Google Chrome, Brave or Supermium (it definitely happened on Chrome and Supermium) and on a laptop where it also happened I use Google Chrome. First I can't place the pin and a moment later everything freezes, the mouse and everything is unresponsive. Only a full restart of the computer "helps".
Lately I haven't been playing much so I don't know if the problem is still here but I plan starting playing extensively again in a week.
Alex McFreezer lad
So is anyone looking at this because it keeps happening again and again...even in singleplayer maps
Alex McFreezer lad
Alex McFreezer lad
Alex McFreezer lad
Alex McFreezer lad
Filip I've been ''uploading'' new cases here since the start of the problem and someone deleted them? Nice one...
Here is another one: https://www.geoguessr.com/game/tXpwnDPZMuowRHfE/replay
Filip
Alex McFreezer lad: They have been auto-marked by the system as spam, so no they have not been deleted. Should be visible now.
We havent been able to replicate the issue yet Im afraid.
Could you please provide the following?
* CPU, GPU and amount of RAM on the affected computer(s)
* Your GPU driver version
* The exact Chrome/browser version you're using
* Whether the entire computer becomes unresponsive when this happens (for example, whether Ctrl+Alt+Delete also stops working), or if it's only the browser/GeoGuessr
* Whether audio continues playing after the freeze
* How you're zooming the map when it happens (mouse wheel, trackpad, +/- buttons, etc.)
* Whether you have hardware acceleration enabled in the browser
* Whether you use any browser extensions or userscripts that affect GeoGuessr
Since you've mentioned that you normally use the Raster map, could you also try playing with
Vector
selected for a while and let us know if the issue ever occurs there? That would help us determine whether the problem is related specifically to the Raster map.If possible, it would also be very helpful if you could record your screen while playing. In particular, we'd like to see what happens immediately before the map stops accepting the pin and the computer freezes.
If it happens again, please also send us the game link, round number, approximate time it happened, and what you were doing immediately before the freeze.
Since this appears to freeze the entire computer rather than just the game, if possible, please also check Windows Reliability Monitor or Event Viewer after restarting and let us know if there are any display/GPU/browser errors recorded around the time of the freeze.
You can also send this on to our Support instead if you dont want to share this publically, and just label it "For Filip".
Thanks for helping us investigate this!
Yinv
Same issue for me