Black screen, then icoherent location
complete
BnJm1
My screen went black during a ranked match earlier. Then, when I moved, a Japanese area clearly appeared, but the location didn't make sense/wasn't coherent. I lost a round and a lot of points because of that.
The game was vs "Jack" (https://www.geoguessr.com/fr/user/617c5e814e0e400001584a65)
Thank you.
L
Lennin
marked this post as
complete
Hi, Thank you for reporting and we sincerely apologize for the inconvenience! Please note that black screens and the wrong location are common issues related to latency and network connection issues.
We recommend following the trouble shooting steps here: https://geoguessr.zendesk.com/hc/en-us/articles/360018253177-Common-fixes-for-game-issues
If you lost elo points in any game due to this error, please send us the game replay link to our customer support and they'll help further:
https://www.geoguessr.com/support/help-center
The links can be found in your 'Activities' page.
/Di