Black Screen on Ranked Duel
in progress
Vincenzo Leonetti
Dear support team,
I have an issue on ranked duel game. The screen was totally black either for me and my friend.
Here the URL of the match: https://www.geoguessr.com/team-duels/09cc6190-7bce-4162-ba41-3872f5d45eca
Attacched an evidence.
It is the third time I have troubles on different days. I have flushed cache memory on browser and closed the most of running services on my PC. I ask you how to solve this issue to not open another ticket.
Thanks
L
Lennin
in progress
L
Lennin
Hi, are you guys still having this issue?
GuesserGirl
Hi Lennin, I still had it up to yesterday night, but not that often than the days before. But what I have more often right now is a really small google maps card. E.g. game in Munich I was just able to "drive" 1 m right, one left, one in front, never reached the street to see anything more than one white house & some bikes. I refreshed the game, joined new, problem was still there. As the other player guessed the correct location seems he was able to move more (I just had some bikes, plants and a white house in this round). In another round in Asia I had the same issue, I was just able to drive a circle between houses, not to the next bigger streets, same with a map in Eastern Europe. At the moment its a problem in more or less every game (black screen, slow loading or missing driving in the cards), so not in every round is a problem, but more or less any problem in one round in any game within the last days.
GuesserGirl
Just as an adding to my post yesterday. It seems to be an actual problem today, this time stuck in duel / St James tube station. As the other guy in my duel did the same thing I did (going to London), seems he had the same problem, beeing stuck in a tube station. It was Australia and I think we both are on the level to see the difference between Australia and UK (if we are not stuck down in a tube). I`m wondered that I really have no problems at all in my daily challenge or in battle of countries, never had these problems within these games, just in duels.
RainyDelta754
BlueJaysFan27
Same issue here with my last game. I won't play until it gets fixed.
L
Lennin
Merged in a post:
Completely Black Screen on No Move Game
Eikeramba
In one of the high multiplyer rounds i was facing just a complete black screen. Internet was working fine. I tried to use the mouse but nothing helped. Very dissappointing. :(
Eikeramba
L
Lennin
Merged in a post:
Black screen
sarcasmcupcakes
I’m getting black screeens when trying to load classic maps and streak on iPad.
The front page game (with the globe you add objects to) is unaffected.
L
Lennin
Merged in a post:
i'm blocked for eternity in one duel ...
eliothrlcs
long black screen my opponent has leave and me i'm blocked for new duel..
L
Lennin
I would recommend trying some troubleshooting as per - https://geoguessr.zendesk.com/hc/en-us/articles/360018253177-Common-fixes-for-game-issues
In case of further issues send a screenrecording as well as your technical specs on to support@geoguessr.com
eliothrlcs
Lennin can you stop my duel ? because i don't restart new duel
L
Lennin
under review
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