Black Screen during duel ranked match
complete
fwparj
Good morning,
I would like to report that during a match that I had this morning, my screen was completely black. Only the map, and the arrows were cleary visible. So I had to quit to fix this issue. But instead of fixing it, the situation got stuck and every game that I played the screen was pitch black. After clearing my cache browser, the game states that I lost two games, when I was in winning streak.
Can you please fix this? Or at least give me back the points that I lost?
Thanks,
Alex
Filip
complete
Thanks! I have given back 2 weekly games to you in the game week. Im afraid the winstreak is not something we can repair.
fwparj
Filip Thank you very much! I really appreciate the support!
I don't worry too much about the winstreak. All I care is a fair and square support about issues going on during duels.
Thank you.
Have a great day!
Alex
Filip
under review
Can you send on a link to the game?
fwparj
Filip Unfortunately after clearing the cache, I cleared my recent history so I don't have a link to provide.
Is there a section where I can see all my previous duels?
Thanks.
Alex
fwparj
I found this links in my recent activities
I hope these ones can help your investigation.
Thanks,
Alex