App constantly crashes
in progress
King Kanga
Since a few weeks all of a sudden the app crashes every time i try to start a game, whatever game that would be. As soon as I hit 'play' it crashes and I have to start the app again. So the app menus work normal, I just can't get into any game. I finally uninstalled and later reinstalled the app and lucky enough it seemed to work again, but then I queued for a duel and the moment i got paired with an opponent the app crashed again. I restarted and got back to multiplayer and tried to rejoin the ongoing game and as soon as i hit 'rejoin' the app immediately crashed again. Tried that a few times, then gave up.
(Lost 30 elo to that, of course only 'app-elo' luckily. The game: https://www.geoguessr.com/duels/aca1fdbf-d763-4d2c-afff-7c08de43ccb5/summary -->will I get a (app only) refund for that? )
So in summary, the app is absolutely unusable since a couple of weeks.
(iPad pro 2018 64gb wifi, iOS up to date, GeoGuessr app up to date)
King Kanga
I play like 98% of times on desktop and only very occasionally in the app, so it isn't really a big deal for me, I just thought you should know this because it possibly might affect all users on iOS
L
Lennin
in progress
L
Lennin
under review
For us to further investigate the issue, can you please provide us with the following information?:
Version of the GeoGuessr App
recording of the glitch so we can further check this with the team
King Kanga
L
Lennin
King Kanga: Have you tried uninstalling and reinstalling the app?
King Kanga
Lennin I literally wrote that in my initial post!
King Kanga
Lennin to further clarify: after reinstalling the app I was able to play a few 'standard' games (the app mode where you can endlessly level up and collect these items that are then put on the globe), then i queued for a duel and the moment I got matched to an opponent the app crashed, and does so ever since. And since that first crash I'm also not able to play 'standard' or 'classic' games anymore, it crashes as soon as I hit 'play' (or whatever the button says to start a game..)
Btw: 8mb is very little to upload video of a problem, I can only screen record like up to 5 sec or so. And it wouldn't let me upload quick time format, only mpeg-4, which is quite restricting.